Interactive Patient Engagement Systems
Allen IPS solutions give patients in-room access to:
- interactive patient education – condition, medication, and procedures
- entertainment – movies, TV programming, games, internet, and music
- hospital services that can improve their comfort and engagement
Through a hospital-grade TV, bedside touch screen, or tablet PC, patients are given more control of their care experience and can interact with personalized tools and support needed during treatment and recovery that improves outcomes.
Allen IPS solutions give caregivers and administrators the ability to:
- track education compliance
- capture patient feedback
- identify patient satisfaction issues in real time
These insights can help improve HCAHPS results and lower patient readmission rates, while maximizing staff efficiency and improving clinical workflows.
- Using Real-Time Patient Feedback for Predictive Analysis
May 4, 2015
Hospitals are quickly adapting predictive analytics to improve patient outcomes. But, analysis of real-time patient feedback can help hospitals improve the patient experience, also. The key is timelines of feedback data, according to the New England Journal of Medicine. Writes NEJM: “The HCAHPS survey questionnaire is collected no later than 42 days after the patient’s discharge. Conversely, surveys conducted by health plans and primary care physicians typically require patients to consider interactions that occurred a year or more previously, which can introduce considerable recall inaccuracies and bias.”
- It’s a Snoozer: Better Sleep Means Better Patient Outcomes
May 1, 2015
We all like a good night’s sleep – and for patients, a restful environment is a proven factor in speeding patient healing and impacting patient satisfaction. Critical Care Nursing Quarterly reported that ambient noise levels in critical care units can negatively affect patients’ immune systems and potentially extend hospitalization. Studies also have shown that noisy work environments can lead to higher likelihood of medical errors due to staff inability to concentrate on patient care. And, Medicare notes that the lowest-rated questions on HCAHPS surveys nationwide tend to be those related to noise levels.