Interactive Patient Engagement Systems
Allen IPS solutions give patients in-room access to:
- interactive patient education – condition, medication, and procedures
- entertainment – movies, TV programming, games, internet, and music
- hospital services that can improve their comfort and engagement
Through a hospital-grade TV, bedside touch screen, or tablet PC, patients are given more control of their care experience and can interact with personalized tools and support needed during treatment and recovery that improves outcomes.
Allen IPS solutions give caregivers and administrators the ability to:
- track education compliance
- capture patient feedback
- identify patient satisfaction issues in real time
These insights can help improve HCAHPS results and lower patient readmission rates, while maximizing staff efficiency and improving clinical workflows.
- Improving the Patient Experience: Hospitals Taking a Lesson from Hotels
February 17, 2015
The healthcare industry continues to get more savvy in the area of customer service, judging from a recent discussion in the Society for Healthcare Strategy and Market Development LinkedIn group. Becker Hospital Review and Kaiser Health News articles recently noted the addition of patient experience officers in major facilities. According to the KHN article, “It’s a dimension of hospital care that has long been neglected, patient advocates say, and it was put high on hospitals’ agendas only when Medicare started tracking patient satisfaction and, in late 2012, shaving payments to hospitals that fell short.”
- When it Comes to Patient Engagement, Content is King
February 12, 2015
The market for consumer health technology devices is hot, but engaging patients in their health care through these tools will hinge on delivering compelling content. Howard Steinberg, founder of Westport Innovation HUB, writes in a recent Forbes blog, “We need personalized, compelling and imaginative content that makes the user want to engage in self-care.”
Delivering compelling, customized content is a key component of Allen Technologies’ Interactive Patient System.